✦ GOODCARE INTELLIGENCE INSIDE

The operating system for home-based care.

Scheduling, EVV, clinical documentation, billing, compliance, and AI agents — unified into one platform. Built for agencies that run home care, pediatric private-duty nursing, or both.

GoodCare OS Command Center
THE PROBLEM

Your back office is running on 6 different systems — and leaking money on every handoff.

A scheduler that doesn't know about authorizations. An EVV portal that doesn't talk to billing. QAPI in a paper binder. Physician orders by fax. Family communication in WhatsApp. Sound familiar?

The average agency owner spends 14+ hours a week reconciling data between tools they're already paying for. The errors compound: missed visits, denied claims, expired auths, late documentation, frustrated families.

GoodCare OS replaces the entire stack with one platform — and adds AI agents that handle the work nobody wants to do.

6+
Systems the average agency runs simultaneously
14h
Owner time per week lost to reconciliation
$84K
Avg annual revenue leakage from auth + EVV errors
38%
Of caregiver turnover linked to scheduling friction
THREE PILLARS

One platform. Three layers. Every workflow your agency runs.

GoodCare OS

Care Operations

The unified surface for everything happening today — schedule, EVV, open shifts, call-offs, payroll.

  • Real-time schedule grid
  • 21st Century Cures-compliant EVV
  • AI-powered shift matching
  • Call-off backup orchestration
  • Payroll-ready timecards
GoodCare Intelligence

GoodCare Intelligence

AI agents that work alongside your team — SAM handles caregivers, MEL handles families, in any language.

  • SAM: caregiver outreach + late-shift handler
  • MEL: bilingual family voice + text
  • AI morning briefing for owners
  • Risk + denial prediction
  • Auto-documentation assist
GoodCare OS mark

Specialty Modules

Two deep specialty suites — Adult Home Care (PCS, HCBS waivers, dementia, private-pay LTC) and Pediatric PDN (trach/vent, school nursing, waivers). Non-OASIS by design.

  • Adult HC: PCS + HCBS waivers + private pay
  • Dementia & LTC-insurance billing
  • Peds PDN: trach/vent + school nursing
  • Katie Beckett / Independent Care / NOW
  • Parent training + NICU discharge
PLATFORM TOUR

What you get on day one.

Care Operations that actually understand your business

The scheduler knows authorizations, skills, family preferences, and continuity. Open shifts get matched by an AI that knows who's reliable, who lives nearby, and who's certified to be there.

  • Per-caregiver and per-client schedule grid
  • Authorization-aware visit creation (no more billing surprises)
  • Skills + waiver-clearance matching for open shifts
  • CareWatch AI: monitors late arrivals and orchestrates backup
  • Caregiver Workforce: recruiting → onboarding → credential-expiry tracking
Care Operations

Clinical depth without the EMR price tag

Plans of care, eMAR, wound care, visit documentation, QAPI committee, IDT meetings, care transitions, and a referral pipeline — all native, all signature-ready, all auto-filed to the patient chart. Non-OASIS, purpose-built for home care and private-duty nursing.

  • Plan-of-care builder with physician fax + e-signature workflow
  • eMAR with PRN, scheduled, and as-needed dosing
  • Wound care with photo documentation + healing trend
  • Clinical Intelligence: Coordinator Queue routes every task to the right person
Clinical Intelligence

Revenue cycle that closes the loop

From clean-claim submission to A/R aging to patient statements — with denial root-causing that learns your payers. EVV-reconciled before claims ever submit.

  • Clean-claim rate, DSO, denial-rate dashboards
  • Auth-vs-units-used real-time tracking
  • Denial root-cause with auto-appeal templates
  • Payer-specific submission profiles (Medicaid, Medicare, private pay)
Revenue Cycle
SPECIALTY WORKFLOWS

Two specialty modules. Built deep, not wide.

Home-based care is really two businesses living under one roof. Most platforms try to be everything to everyone — and end up shallow at both. We built each side with its own native workflows, so you can run either or both without compromise.

★ ADULT HOME CARE

For agencies serving seniors, adults with disabilities, and chronic care at home.

Hourly personal care, Medicaid waivers, private pay, and LTC-insurance — all running off one schedule, one EVV stream, one billing engine.

Hourly PCS & Companion Care

Personal Attendant Services, companion care, supervision, light housekeeping — EVV-native for TennCare PCS, Texas STAR+PLUS, and private pay.

Private-Duty Nursing & Skilled Visits

RN/LPN assessments, medication management, diabetic and wound care — hourly or per-visit under waiver or private pay. No OASIS, no episodes, no LUPA math.

HCBS Medicaid Waivers

STAR+PLUS, CFC, CLASS, Independent Care — auth tracking, units-used alerts, and per-MCO submission profiles for every major managed-care plan.

Dementia & Alzheimer's Care

Sundowning logs, behavioral tracking, wandering risk, redirection notes — plus a quiet family check-in cadence built around dementia stages.

Hospital & SNF Transitions

Referral intake from discharge planners, SOC welcome packets, 30-day follow-up cadence, and readmission-risk flags.

Private Pay & LTC Insurance

LTC-policy billing for any carrier — monthly invoices auto-generated, family-portal pay, ACH or check.

PEDIATRIC PDN

For agencies caring for medically complex children — at home and at school.

Trach/vent, G-tube, seizure rescue, school nursing, parent training, and Katie Beckett-style waivers. Built for the agency caring for a 6-year-old on a ventilator who rides the bus to kindergarten.

Trach / Vent / G-Tube

Private-duty nursing assessment templates with vent settings, suctioning logs, G-tube feed schedules, and emergency action plans baked in.

School Nursing Handoffs

Track PDN-nurse-to-school-nurse handoffs by day, IEP/504 coordination, and school health plan signature workflow.

Waiver Authorizations

Native Katie Beckett, Independent Care, NOW, and Children's Care Waiver tracking — hours used, renewal alerts, payer-specific edits.

Parent Training

Document parent competencies (suctioning, G-tube feeds, seizure rescue, CPR/BLS) with re-cert windows and survey-ready evidence.

Bilingual Family Engagement

MEL, your AI engagement liaison, handles family communication in English and Spanish — voice calls, texts, portal messages.

NICU Discharge Liaison

Multi-week discharge planning template — DME coordination, home setup checklist, training schedule, first-30-day clinical playbook.

GOODCARE INTELLIGENCE

Two AI agents working for you — in plain English and Spanish.

Most software gives you dashboards. We give you teammates. SAM and MEL are voice + text AI agents that handle the work your coordinators are too busy or too burned out to keep up with.

S

SAM

SMART AGENT MANAGER

SAM watches every shift in real time. When a caregiver hasn't clocked in, SAM places the call, confirms ETA, and escalates to backup if needed — before you ever see an alert.

  • Fills open shifts via outbound caregiver calls
  • Manages no-show + late-arrival escalation ladder
  • Handles call-off coverage in under 15 minutes
  • Coordinates open-shift broadcasts by skill + proximity
M

MEL

MULTILINGUAL ENGAGEMENT LIAISON

MEL is your bilingual family liaison. She calls the parent in their preferred language, gives a visit update, takes feedback, and routes anything clinical back to the RN — same day, every day.

  • Spanish + English voice and text
  • Post-visit family check-in calls
  • Appointment reminders + transportation coordination
  • Routes clinical concerns to the on-call RN
MOBILE + FAMILY APPS

Three apps. One platform. Built for the people who do the work.

The web app is for the office. Out in the field — and at home — your team and families live on their phones. So we built them apps that don't get in the way.

★ CAREGIVER APP

For HHAs, CNAs, and PCAs in the home

iOS + Android · Available at launch

The daily companion. Clock in with EVV, sign care plans, hit the ADL checklist, capture signatures from family, and message your coordinator — all on one phone.

  • EVV-compliant clock-in / clock-out
  • Care plan signature prompt before first shift
  • ADL task checklist + voice notes
  • Visit signature pad — caregiver + client
  • Secure HIPAA-compliant chat to office + family
  • Mileage + incident report from the home
GoodCare Caregiver App login screen
♥ NURSE APP

For RNs and LPNs running private-duty visits

iOS + Android · Shipping Q3 2026

A clinical companion built for private-duty nursing — vent settings, narcotic counts, wound photo workflow, plan-of-care review, and physician messaging without leaving the home.

  • Focused vitals capture (trach / vent / G-tube)
  • Narcotic count workflow + dual sign-off
  • Wound care photo + measurement capture
  • Plan-of-care review + visit note on the device
  • Physician message routing (secure Direct messaging)
  • Offline mode for rural visits
GoodCare Nurse home screen preview
♥ FAMILY PORTAL

For parents, spouses, adult children

iOS + Android + web · Bilingual (EN / ES)

A calm, simple window into care. Today's visit live, recent notes + photos, message the care team, see the schedule, pay invoices — all in plain language, in their preferred language.

  • Today's visit, live status + vitals
  • Recent care notes + photos from caregiver
  • One-tap message to care team or MEL bot
  • Weekly schedule at a glance
  • Care plan + billing in one place
  • English / Spanish toggle, more languages soon
GoodCare Family Portal home screen
SECURITY + COMPLIANCE

Survey-ready from day one.

Built by operators who've sat through ACHC accreditation. Every artifact a surveyor asks for is one click away.

🛡
HIPAA Compliant
BAAs on file with all subprocessors
ACHC Ready
One-click survey readiness packet
🔒
SOC 2 Type II
Audit in process · Q3 2026
EVV Native
21st Century Cures + state aggregators
🇺🇸
US-Hosted
AES-256 at rest · TLS 1.3 in transit
PRICING

Simple pricing. Real value. No per-seat surcharges.

Real prices, published up front — no "contact sales" runaround. We charge by your agency's active client census, and caregivers and admins are unlimited on every tier.

Starter
from $499/mo
Up to 25 active clients · Solo + small agencies getting started.
Start with Starter
  • Scheduling + open-shift marketplace
  • EVV — 21st Century Cures compliant, transmits to your state's EVV aggregator (billable for Medicaid-enrolled agencies)
  • Authorization tracking
  • Visit notes + caregiver mobile app
  • Basic billing (private pay + Medicaid)
  • Document storage (10 GB)
  • Email support · M-F 9-5 CT
Enterprise
Custom
100+ clients, multi-location, pediatric PDN, or custom integrations.
Talk to sales →
  • Everything in Growth, plus:
  • Pediatric PDN module (trach/vent/school)
  • Multi-location org roll-ups
  • Custom payer integrations (secure APIs)
  • Dedicated Customer Success Manager
  • ACHC accreditation consulting (included)
  • SLA-backed support · 24×7 critical line
  • Unlimited storage · BAA + custom DPA

All plans include unlimited admins, caregivers, and locations within tier · 30-day money-back guarantee · No setup fee.

BUILT BY OPERATORS

We use this every day to run our own agency.

"I built GoodCare OS because I needed it. Every workflow in here started as a problem I had on a Tuesday morning."

⬢ TGCH TECHNOLOGIES, INC.

The company behind GoodCare OS.

TGCH Technologies Corporation is a Delaware C-Corp building software for the home-based-care industry. Our two products — GoodCare OS (the platform) and GoodCare Intelligence (the AI layer) — are designed by and for agency operators.

We use the platform to run our own multi-state, multi-line agency — home care in Texas and Tennessee, plus pediatric home health in Tennessee. Every release ships from real operational pain, not from a product roadmap built in a vacuum.

FOUNDED
2026 · Delaware
HQ
Cedar Hill, Texas

See your agency in GoodCare OS.

20 minutes. We'll walk through the platform with your real workflows — caregiver scheduling, EVV, billing, whatever's killing you most this week.

We'll reply within one business day. By submitting you agree to our privacy policy.

✓ Got it — we'll be in touch within 1 business day.

Check your inbox for a confirmation. In the meantime, if it's urgent you can email hello@goodcareos.com directly.

Prefer to talk? Email hello@goodcareos.com